Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it. Items must be unworn or unused, with all original tags attached, and in their original packaging. You must also provide your receipt or other proof of purchase.
To request a return, please contact us at trendytreasures7676@gmail.com before sending any items back.
Approved returns should be sent to:
[INSERT RETURN ADDRESS]
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
If your return is approved, we will provide you with instructions on how and where to send your package. If a return shipping label is provided by us, we will provide the label and instructions by email.
You are responsible for ensuring that the returned item is securely packaged and reaches us in its original condition.
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow your bank or payment provider additional time to process and post the refund to your account.
For any questions regarding returns, please contact us at trendytreasures7676@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it and contact us promptly if the item is defective, damaged, or if you received the wrong item.
Please contact us at trendytreasures7676@gmail.com with your order number and, when applicable, clear photos of the item and the packaging so we can evaluate the issue and provide an appropriate resolution.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods, such as food, flowers, or plants.
- Custom-made or personalized products.
- Personal care or beauty products where returns are not permitted for hygiene or safety reasons.
- Hazardous materials, flammable liquids, or gases.
- Gift cards.
Sale or clearance items are also non-returnable unless otherwise stated on the product page or required by applicable law.
If you are unsure whether your item is eligible for return, please contact us at trendytreasures7676@gmail.com before sending it back.
Exchanges
We do not offer direct exchanges at this time.
If you would like a different item, size, color, or variation, the fastest option is to return your eligible item in accordance with this policy and, once the return is accepted, place a new order for the item you want.
Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund.
If your return is approved, the refund will be issued to your original payment method. Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
If a returned item does not meet our return requirements, we may be unable to issue a refund.
Return Shipping
Unless the return is due to an item being defective, damaged, or incorrectly sent by us, return shipping costs are the responsibility of the customer unless otherwise stated.
If we provide a return shipping label, any applicable return shipping cost or deduction will be communicated to you before the return is processed.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: trendytreasures7676@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trendytreasures7676@gmail.com.